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Every hospitality business is unique — which is why we deliver solutions tailored to your operational structure, guest profile, and brand goals

 

We understand that each hospitality business is unique, and we provide carefully engineered solutions that align seamlessly with your operational model, guest expectations, and brand objectives. Appreciating the individuality of every hospitality organisation, therefore, we craft solutions with meticulous attention to your operations, guest experience, and strategic brand goals.)

Customer Relations Management

Enhance guest satisfaction and loyalty through engagement strategies, service recovery frameworks, and feedback systems that build trust and reputation.

Housekeeping & Facility Management

Maintain pristine standards with world-class housekeeping protocols, hygiene systems, and team training that ensure comfort and consistency.

Front Office & Concierge Operations

Deliver seamless guest journeys — from first impressions to final goodbyes — through process optimization, reservation handling, and service excellence training.

Food & Beverage Management

Maximize profitability and service quality through structured menu planning, staff training, and operational audits for restaurants, cafés, and bars.

Menu Planning & Engineering

Design menus that balance creativity with business performance — crafted to enhance customer satisfaction and operational efficiency.

  • what they say ?

Hear from Business Leaders We’ve Helped

Discover how hospitality brands have elevated their service standards with Luxora Services Consultancy. By focusing on strategic growth, continuous learning, and human-centered service, we’ve helped leaders create memorable guest experiences that cultivate trust, warmth, and long-term success.

 
"Working with this business coach completely changed the way I run my company. I gained clarity, improved my decision-making, and finally felt confident about scaling my business."
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Michael R. Entrepreneur
"The coaching sessions gave me the tools and mindset I needed to lead my team more effectively. My productivity and confidence have never been this strong."
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Sarah T. Small Business Owner
"I always had big ideas but struggled with execution. With the guidance I received here, I was able to build a clear plan and turn my vision into reality."
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David L. Startup Founder
"This business coach doesn’t just give advice — they provide strategies tailored to my business. Every session brought new insights I could apply immediately."
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Jennifer M Marketing Consultant
Frequently Asked Questions

Clear Answers to Common Questions

What sectors within the hospitality industry does Luxora Services specialize in?

Luxora Services provides expert consultancy for hotels, resorts, restaurants, cafés, catering companies, and event management firms. Our consultants bring extensive industry knowledge to support both established businesses and new ventures.

We deliver comprehensive hotel consulting solutions, including:

  • Operational and service-quality assessments
  • Front office and guest experience optimization
  • Food & Beverage operation
  • Housekeeping and maintenance process improvement
  • Staff training and service standard development
  • Brand positioning and marketing support
  • Pre-opening planning and operational setup

Our restaurant consultancy services include:

  • Menu design, engineering, and costing
  • Kitchen layout and workflow optimization
  • Service and hygiene training
  • Inventory and cost-control systems
  • Concept development and branding strategies
  • Operational audits and Standard Operating Procedure (SOP) creation
  • Pre-opening support for new dining concepts

We assist event management firms with:

  • Event planning and operational workflow design
  • Budgeting, vendor management, and logistics coordination
  • Client communication and experience strategies
  • Team training and professional development
  • Brand enhancement and event concept creation
  • Risk management and contingency planning

Yes. Enhancing guest experience is a core focus. We develop tailored service standards, guest journey frameworks, feedback systems, and staff performance programs to elevate overall satisfaction and brand loyalty.

Absolutely. We offer customized training programs covering:

  • Customer service excellence
  • Front office operations
  • Food and beverage service standards
  • Housekeeping management
  • Hygiene, sanitation, and safety protocols
  • Communication and professional etiquette
  • Leadership and supervisory skills for managers

Yes. Through detailed operational audits, we identify inefficiencies and recommend cost-saving strategies that maintain, and often enhance, service quality. This includes inventory management, labor optimization, and streamlined workflows.

We specialize in supporting new ventures with business planning, feasibility studies, financial projections, concept development, branding, recruitment assistance, and complete pre-opening consultancy.

Our methodology includes:

  1. Initial Consultation & Needs Assessment
  2. Operational Audit (On-site or Virtual)
  3. Tailored Strategy Development
  4. Implementation Support & Staff Guidance
  5. Monitoring, Evaluation, and Post-Implementation Follow-up

Yes. In addition to one-time consultations, we provide project-based services and ongoing monthly or quarterly retainer packages for continuous support and performance monitoring.

Consultancy is recommended if your business is experiencing:

  • Declining guest or customer satisfaction
  • Rising operational costs
  • Ineffective staff performance
  • Low occupancy or low sales
  • Operational inconsistencies
  • Difficulty maintaining service standards
  • Challenges with branding or market positioning

Consultations can be scheduled through our website, by email, or by contacting our support team. We offer virtual meetings as well as on-site visits based on your location and project requirements.

Partner with Luxora to redefine your hospitality experience.

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